From time to time bitspark receives requests for customer information from law enforcement agencies around the world, and here is information for you and law enforcement on how to handle these requests.

Law enforcement is generally interested in two types of information: information about a customer's identity and information about his or her trading activities. We actively cooperate with law enforcement and respond only to law enforcement requests from authorized law enforcement officials who can provide proof of authorization.

We disclose account information records to international law enforcement agencies in accordance with our Terms of Service, Privacy Policy and applicable laws.

bitspark requires that law enforcement requests be accompanied by appropriate legal process in order for us to provide disclosure information.

bitspark welcomes questions from law enforcement agencies about its policies and procedures, please contact us at email.

When sending a law enforcement request, please include the following information:

The name of the law enforcement agency;
Documentation proving that law enforcement officers are authorized to obtain information (certificate of authorization);
Identity certificate of the law enforcement officer (internal ID of the law enforcement agency);
Investigation letter documents issued by law enforcement agencies;
Contains an email address from a government domain;
Clarify the name of the legal entity corresponding to the information required for law enforcement;
The specific content of the requested customer information;
Other details include providing reasonable deadlines and the need for international law enforcement agencies to provide relevant judicial documents required under international mutual legal assistance treaties.
bitspark reserves the right to disclose to law enforcement agencies to protect itself and its customers.

bitspark team